The goal for the future
Managing Service Quality: An International Journal
ISSN: 0960-4529
Article publication date: 1 April 1991
Abstract
TQM has empowered individuals to expand their horizons of personal quality and collective responsibility. This was highlighted at a recent conference held in Boston, USA.
Citation
FERGUSON, I. (1991), "The goal for the future", Managing Service Quality: An International Journal, Vol. 1 No. 4, pp. 233-235. https://doi.org/10.1108/eb006139
Publisher
:MCB UP Ltd
Copyright © 1991, MCB UP Limited