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The goal for the future

Managing Service Quality: An International Journal

ISSN: 0960-4529

Article publication date: 1 April 1991

Abstract

TQM has empowered individuals to expand their horizons of personal quality and collective responsibility. This was highlighted at a recent conference held in Boston, USA.

Citation

FERGUSON, I. (1991), "The goal for the future", Managing Service Quality: An International Journal, Vol. 1 No. 4, pp. 233-235. https://doi.org/10.1108/eb006139

Publisher

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MCB UP Ltd

Copyright © 1991, MCB UP Limited