TQM has empowered individuals to expand their horizons of personal quality and collective responsibility. This was highlighted at a recent conference held in Boston, USA.
FERGUSON, I. (1991), "The goal for the future", Managing Service Quality: An International Journal, Vol. 1 No. 4, pp. 233-235. https://doi.org/10.1108/eb006139
MCB UP Ltd
Copyright © 1991, MCB UP Limited