Statistical Techniques and the Management of Quality Improvement

Abstract

In this article the author first reviews the management activities of “control”, “improvement” and “the rest”. Using various examples, the use of people and data are explained in the management of control and improvement. It is concluded that if companies are to improve their product's quality, they must review the needs for improvement of data collection and presentation and the quality skills needed at all managerial levels.

Citation

Payne, B.J. (1984), "Statistical Techniques and the Management of Quality Improvement", International Journal of Quality & Reliability Management, Vol. 1 No. 3, pp. 24-35. https://doi.org/10.1108/eb002833