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Contradictions in TQM implementation: A proposed balance from the Ghanaian perspective

Francis Yaw Banuro (Department of Operations and Management Information Systems, University of Ghana, Accra, Ghana)
Alexander Ntiri-Ampomah (Department of Operations and Management Information Systems, University of Ghana, Accra, Ghana)
Joseph Kwaku Banuro (Department of Operations and Management Information Systems, University of Ghana, Accra, Ghana)

The TQM Journal

ISSN: 1754-2731

Article publication date: 12 June 2017

Abstract

Purpose

The purpose of this paper is to confirm the existence of contradictions in total quality management (TQM) implementation among some Ghanaian companies and to provide a framework for balancing these contradictions.

Design/methodology/approach

Closed-ended questionnaires were used as a survey instrument. A sample of 80 managers from 40 Ghanaian multinational companies implementing TQM responded to the questionnaires.

Findings

The results showed that the implementation of TQM comes with inherent contradictions, which may hinder the success of TQM if not checked. Three pairs of contradictions were established in this study, namely “Standardization vs Innovation,” “Manipulation vs Empowerment,” and “Collectivism vs Individualism.” A framework was proposed to balance these contradictions in order to ensure TQM success.

Research limitations/implications

The study used all the 40 ISO certified firms in Ghana, but this number is quite small relative to ISO certified firms worldwide. Further, the study was done in Ghana and, for these reasons, generalization to the rest of the world is limited.

Practical implications

The proposed framework when applied by managers to balance the contradictions will achieve success in TQM implementation.

Originality/value

Previous studies have talked about the existence of the contradictions. This paper proposes a framework to balance the existing contradictions. This framework is new and has never been proposed in the literature to minimize the adverse effects of these contradictions on a firm’s profit generation.

Keywords

Citation

Banuro, F.Y., Ntiri-Ampomah, A. and Banuro, J.K. (2017), "Contradictions in TQM implementation: A proposed balance from the Ghanaian perspective", The TQM Journal, Vol. 29 No. 4, pp. 564-578. https://doi.org/10.1108/TQM-11-2016-0103

Publisher

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Emerald Publishing Limited

Copyright © 2017, Emerald Publishing Limited