Addressing strategic human resource management practices for TQM: the case of an Indian tire manufacturing company
ISSN: 1754-2731
Article publication date: 3 September 2021
Issue publication date: 18 January 2022
Abstract
Purpose
This study aims to identify SHRM (strategic human resource management) essential practices for the TQM (total quality management) program regarding an Indian tire manufacturing company and formulate an inclusive interrelationship to prioritize them.
Design/methodology/approach
Semistructured interview with ten experts from the company was made to give SHRM practices scores. The SLR (systematic literature review) and TOPSIS (technique for order of preference by similarity to ideal solution) techniques are used to establish the model for 12 key practices and rank them afterward.
Findings
The findings clearly show that strategic planning and staffing, teamwork and leadership development have appeared as the top three essential practices. Simultaneously, performance measurement and evaluation, work design and analysis and promotion are identified as the bottom three practices. These essential practices are identified as contributing attributes.
Practical implications
The findings prioritize the SHRM practices as contributing attributes that help other tire manufacturing industries identify their key practices. Moreover, it provides the necessary inputs comprised of ten experts' decisions to become more active and well prepared.
Originality/value
The novelty of this study is to identify the key practices by using SLR and measured by the TOPSIS method to rank and consider a tire manufacturing company as a case-based approach to gain high productivity and competitive advantage.
Keywords
Acknowledgements
The authors would like to thank the two anonymous reviewers, Associate Editor, and Editor-in-Chief for their valuable comments and suggestions that helped to improve the manuscript.
Funding: The authors received no financial support for the research, authorship and/or publication of this article.
Conflict of interest: The authors declared no potential conflicts of interest with respect to the research, authorship and/or publication of this article.
Citation
Verma, P., Kumar, V., Mittal, A., Gupta, P. and Hsu, S.C. (2022), "Addressing strategic human resource management practices for TQM: the case of an Indian tire manufacturing company", The TQM Journal, Vol. 34 No. 1, pp. 29-69. https://doi.org/10.1108/TQM-02-2021-0037
Publisher
:Emerald Publishing Limited
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