Guess who’s coming to deliver? Tough decisions about race in the workplace
Publication date: 14 February 2019
Issue publication date: 11 November 2019
The authors used Sue’s (2010) microaggression process model and Freeman et al.’s (2010) stakeholder theory as a theoretical basis for this case.
Information for the case was gathered from publicly available sources. No formal data collection efforts were undertaken.
Guess Who’s Coming to Deliver is a case that examines an event that occurred at Lowe’s Home Improvement Warehouse in late July and early August of 2015. A customer who had purchased some products from Lowe’s requested that only White delivery people were dispatched to her home because she did not allow African–American people in her house. The case is factual and was written from information that was publicly available in the media. The case is designed to help instructors facilitate a meaningful classroom discussion about microaggressions from the different stakeholder perspectives.
Complexity academic level
The case is relevant for undergraduate and graduate organizational behavior and human resource management courses.
Disclaimer. This case is written solely for educational purposes and is not intended to represent successful or unsuccessful managerial decision making. The authors may have disguised names; financial, and other recognizable information to protect confidentiality.
Thompson, K.W. and Dustin, S. (2019), "Guess who’s coming to deliver? Tough decisions about race in the workplace", , Vol. 15 No. 5, pp. 416-440. https://doi.org/10.1108/TCJ-01-2018-0020
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