The impact of CSR perceptions on workers’ turnover intentions: Exploring the supervisor exchange process and the role of perceived external prestige

Abstract

Purpose

The study aims to show how organisational corporate social responsibility (CSR) can influence workers’ attitudes, especially in terms of turnover intentions (TI). A second aim is to explore the social exchange process that may underlie this relationship, by examining the mediating role of leader–member exchange (LMX) and the moderation role of perceived external prestige (PEP).

Design/methodology/approach

The authors use structural equation modelling based on survey data obtained from 315 Portuguese individuals.

Findings

The findings show that the perceptions of CSR predict TI through the mediating role of LMX. Seemingly PEP appears to be moderating the relationship between TI and its determinants. These findings suggest that managers should implement CSR practices because these can contribute towards reducing TI.

Originality/value

This study enriches the existing knowledge about relationships in organisational contexts and responds to the need of understanding the underlying mechanisms linking CSR with workers’ organisational outcomes, by analysing CSR practices in a holistic stakeholder perspective.

Citation

Gaudencio, P., Coelho, A. and Ribeiro, N. (2021), "The impact of CSR perceptions on workers’ turnover intentions: Exploring the supervisor exchange process and the role of perceived external prestige", Social Responsibility Journal, Vol. 17 No. 4, pp. 543-561. https://doi.org/10.1108/SRJ-12-2018-0330