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Service providers and innovation: Adding value from outsourced business processes

Strategic Direction

ISSN: 0258-0543

Article publication date: 7 October 2014




This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies.


This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context.


When it comes to finding ways to gain an edge over business rivals, innovation is surely high on any list. Develop breakthrough products. Patent the idea. Laugh all the way to the bank. That is, if everything goes to plan. Of course, innovation comes in different packages. It need not relate directly to the product or service that the firm offers. Transforming such as business processes can also create an important advantage. Many organizations go down the outsourcing route where processes are concerned. The percentage of business and Information Technology services outsourced has increased to an extent that huge revenues are generated from the practice.

Practical implications

The paper provides strategic insights and practical thinking that have influenced some of the world’s leading organizations.


The briefing saves busy executives and researchers hours of reading time by selecting only the very best most pertinent information and presenting it in a condensed and easy-to-digest format.



(2014), "Service providers and innovation: Adding value from outsourced business processes", Strategic Direction, Vol. 30 No. 11, pp. 31-34.



Emerald Group Publishing Limited

Copyright © 2014, Emerald Group Publishing Limited

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