Impact of introducing e-commerce on small and medium enterprises – a case on logistics provider
ISSN: 1746-5680
Article publication date: 11 January 2021
Issue publication date: 5 July 2022
Abstract
Purpose
Small and medium enterprises (SME) significantly alleviate poverty and generate employment to achieve sustainable economic growth. Using electronic devices, e-commerce allows an immediate and advanced communication service to accomplish business transactions. Considering logistics provider as a case, this paper aims to examine the impact of adopting an e-commerce technology on its customers’ and agents’ satisfaction.
Design/methodology/approach
The authors use the difference in difference methodology to examine these effects and find positive impacts on both customers and service providers.
Findings
As SMEs are widely considered as the powerhouse of an economy, the authors’ findings suggest that using e-commerce not only makes an SME agent more efficient but also accelerates an SME business transaction, which ultimately helps to achieve sustainable economic growth.
Originality/value
A few studies are conducted in examining the impact of SME on economy. However, according to the authors’ knowledge, this is the first research that examines the impact of e-commerce on SME.
Keywords
Acknowledgements
The authors are greatly indebted to Dr Md. Abdur Rhaman Forhad of Dhaka University of Engineering and Technology and Professor Gazi Mahabubul Alam at the Faculty of Educational Studies, University Putra Malaysia for their unique supports to prepare this manuscript.
Citation
Parvin, M., Asimiran, S.B. and Ayub, A.F.B.M. (2022), "Impact of introducing e-commerce on small and medium enterprises – a case on logistics provider", Society and Business Review, Vol. 17 No. 3, pp. 469-484. https://doi.org/10.1108/SBR-10-2020-0131
Publisher
:Emerald Publishing Limited
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