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Impact of introducing e-commerce on small and medium enterprises – a case on logistics provider

Morsheda Parvin (Faculty of Educational Studies, Universiti Putra Malaysia, Serdang, Malaysia)
Soaib Bin Asimiran (Department of Foundations of Education, Faculty of Educational Studies, Universiti Putra Malaysia, Serdang, Malaysia)
Ahmad Fauzi Bin Mohd Ayub (Department of Foundations of Education, Faculty of Educational Studies, Universiti Putra Malaysia, Serdang, Malaysia)

Society and Business Review

ISSN: 1746-5680

Article publication date: 11 January 2021

Issue publication date: 5 July 2022

1214

Abstract

Purpose

Small and medium enterprises (SME) significantly alleviate poverty and generate employment to achieve sustainable economic growth. Using electronic devices, e-commerce allows an immediate and advanced communication service to accomplish business transactions. Considering logistics provider as a case, this paper aims to examine the impact of adopting an e-commerce technology on its customers’ and agents’ satisfaction.

Design/methodology/approach

The authors use the difference in difference methodology to examine these effects and find positive impacts on both customers and service providers.

Findings

As SMEs are widely considered as the powerhouse of an economy, the authors’ findings suggest that using e-commerce not only makes an SME agent more efficient but also accelerates an SME business transaction, which ultimately helps to achieve sustainable economic growth.

Originality/value

A few studies are conducted in examining the impact of SME on economy. However, according to the authors’ knowledge, this is the first research that examines the impact of e-commerce on SME.

Keywords

Acknowledgements

The authors are greatly indebted to Dr Md. Abdur Rhaman Forhad of Dhaka University of Engineering and Technology and Professor Gazi Mahabubul Alam at the Faculty of Educational Studies, University Putra Malaysia for their unique supports to prepare this manuscript.

Citation

Parvin, M., Asimiran, S.B. and Ayub, A.F.B.M. (2022), "Impact of introducing e-commerce on small and medium enterprises – a case on logistics provider", Society and Business Review, Vol. 17 No. 3, pp. 469-484. https://doi.org/10.1108/SBR-10-2020-0131

Publisher

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Emerald Publishing Limited

Copyright © 2020, Emerald Publishing Limited

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