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Knowledge management through information and communication technology investments: the story of Indian family firms

Arindam Mondal (Department of Strategic Management, XLRI - Xavier School of Management, Jamshedpur, India)
Amit Baran Chakrabarti (Department of Corporate Strategy and Policy, IIM Visakhapatnam, Visakhapatnam, India)

South Asian Journal of Business Studies

ISSN: 2398-628X

Article publication date: 8 May 2023

99

Abstract

Purpose

Information and communication technologies (ICT) are indispensable tools for Knowledge Management (KM) practices in today’s knowledge-intensive and globally interconnected marketplace. This paper seeks to investigate the impact of family ownership on ICT investments in an emerging economy (EE) context.

Design/methodology/approach

This empirical paper uses data from 300 large Indian listed firms with 2,650 observations in the period 2008–2017, to test its hypothesis.

Findings

The results indicate that family firms are not favourably inclined towards ICT investments for formalizing their KM practices. However, under certain contexts, such as higher foreign institutional ownership or business group affiliation, they are more willing to invest in ICT resources.

Practical implications

This study establishes a nuanced understanding of how family firms approach ICT investments and KM practices. This research can help family owners/managers to commit sufficient resources on ICT projects.

Originality/value

Literature on KM has largely emanated from developed countries. This is one of the first papers from an EE context that studies the impact of family ownership on ICT investments and subsequent KM practices. In this way, this paper offers specific insights into the context of Indian family firms and offers some interesting findings that can contribute to the literature, policy and practice.

Keywords

Citation

Mondal, A. and Chakrabarti, A.B. (2023), "Knowledge management through information and communication technology investments: the story of Indian family firms", South Asian Journal of Business Studies, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/SAJBS-12-2021-0456

Publisher

:

Emerald Publishing Limited

Copyright © 2023, Emerald Publishing Limited

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