The chapter synthesises many strands of thought and the practical recommendations for change are of undoubted value to the reader.
Law, D. (2016), "Capacity and Capability: How can Library and Information Services Make Sure They Succeed?", Innovation in Libraries and Information Services (Advances in Library Administration and Organization, Vol. 35), Emerald Group Publishing Limited, pp. 87-101. https://doi.org/10.1108/S0732-067120160000035012Download as .RIS
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