Navigating student success: learning from the higher education landscape

Lynn Deeken (Seattle University, Seattle, Washington, USA)
Meggan Press (Library Department, Indiana University Bloomington, Bloomington, Indiana, USA)
Angie Thorpe Pusnik (Library Department, Indiana University Kokomo, Kokomo, Indiana, USA)
Laura Birkenhauer (Miami University, Oxford, Ohio, USA)
Nate Floyd (Miami University, Oxford, Ohio, USA)
Lindsay Miller (Department of Learning and Engagement, Miami University, Oxford, Ohio, USA)
Andrew Revelle (Miami University, Oxford, Ohio, USA)
Jaclyn Spraetz (Miami University, Oxford, Ohio, USA)
Christina Riehman-Murphy (Library Department, Penn State Abington College, Abington, Pennsylvania, USA)
Christie Flynn (Pierce College, Lakewood, Washington, USA)
Caitlin Gerrity (Library Department, Southern Utah University, Cedar City, Utah, USA)
Stephanie J. Graves (Library Department, Texas A&M University System, College Station, Texas, USA)
Sarah LeMire (Texas A&M University System, College Station, Texas, USA)
Anne Pemberton (Randall Library, UNCW, Wilmington, North Carolina, USA)
Vonzell DeRico Yeager (Randall Library, University of North Carolina at Wilmington, Wilmington, North Carolina, USA)
Magen Bednar (Department of Public Services, University of Oklahoma, Norman, Oklahoma, USA)

Reference Services Review

ISSN: 0090-7324

Publication date: 1 August 2019



This paper aims to demonstrate the variety of ways institutions and their libraries approach student success both conceptionally and operationally.


Librarians from nine different institutions of higher education were given a series of questions about student success on their campuses and in their libraries. They responded with written essays describing their experiences and perspectives.


The contributed pieces are collected together and display a shared interest in defining “student success,” aligning strategic planning with student success initiatives and establishing (and assessing) strong infrastructure to support student success.


These examples help us observe what is happening throughout higher education and see potential paths forward at our own institutions engaged in this work.



Deeken, L., Press, M., Thorpe Pusnik, A., Birkenhauer, L., Floyd, N., Miller, L., Revelle, A., Spraetz, J., Riehman-Murphy, C., Flynn, C., Gerrity, C., Graves, S.J., LeMire, S., Pemberton, A., Yeager, V.D. and Bednar, M. (2019), "Navigating student success: learning from the higher education landscape", Reference Services Review, Vol. 47 No. 3, pp. 207-223.



Emerald Publishing Limited

Copyright © 2019, Lynn Deeken, Meggan Press, Angie Thorpe Pusnik, Laura Birkenhauer, Nate Floyd, Lindsay Miller, Andrew Revelle, Jaclyn Spraetz, Christina Riehman-Murphy, Christie Flynn, Caitlin Gerrity, Stephanie J. Graves, Sarah LeMire, Anne Pemberton, Vonzell DeRico Yeager and Magen Bednar.

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