Using interviews to improve relationships with library partners: a case study

Abstract

Purpose

This paper aims to examine how interviews of learning commons partners were used to improve communication and collaboration between the library and its partners.

Design/methodology/approach

Interviews were conducted with representatives from each of the eight partners that have service desks in the library. The interviews’ transcripts were studied to search for ways communication and collaboration between the library and its partners could be improved.

Findings

The passing of time, addition of new library partners and the hiring of new employees since the opening of the learning commons at Draughon Library have created some gaps in communication between the library and its partners. Interviews with representatives from the library’s partners revealed ways communication needed to be improved and provided insight as to how the library and its partners might collaborate in the future.

Originality/value

Much of the literature on library partnerships focuses on the creation of collaborations, but does not elaborate on ways to keep lines of communication open and encourage continued collaborative work once partnerships are already in place. Information gleaned from the interviews highlights concerns that may occur at other libraries with learning commons, as new partnerships develop and time passes since the initial creation of the commons.

Citation

Farrell, B. (2015), "Using interviews to improve relationships with library partners: a case study", Reference Services Review, Vol. 43 No. 2, pp. 251-261. https://doi.org/10.1108/RSR-01-2015-0001