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Consumer values of corporate and celebrity brand associations

Jasmina Ilicic (Department of Marketing, Monash University, Melbourne, Australia)
Cynthia M. Webster (Department of Marketing and Management, Macquarie University, Sydney, Australia)

Qualitative Market Research

ISSN: 1352-2752

Article publication date: 13 April 2015

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Abstract

Purpose

This study aims to explore consumer brand associations and values derived from a corporate brand and a celebrity brand endorser prior to their endorsement.

Design/methodology/approach

This study uses both hierarchical value mapping and brand concept mapping (BCM) to identify brand attributes that translate to personal meaning for consumers and then to identify whether these attributes are encompassed by a specific brand.

Findings

Results from brand concept maps and hierarchical value maps show consumers value accessibility and customer service in financial corporate brands. Consumers value expertise in celebrity brands and respect success in both corporate and celebrity brands. A central finding is the importance of brand authenticity. Corporate brand authenticity establishes a sense of security and assists in the development of brand relationships. Celebrity brand authenticity creates consumer attention and enhances celebrity trustworthiness aiding in the development of a consumer – celebrity brand relationship.

Research limitations/implications

The findings have implications for corporate brands utilizing celebrity endorsers. In terms of strategic positioning, corporate brands need to center their marketing communications on desired brand associations at the core of both the corporate and celebrity brand that translate to personal meaning for consumers.

Originality/value

This study uses a combined theoretical and methodological approach, drawing on associative network theory and means-end chain theory, and BCM and hierarchical value mapping methods, respectively, to understand and uncover personal meaning or value derived from brand associations.

Keywords

Acknowledgements

The authors thank Mark Gabbott and Lawrence Ang for their helpful comments and support, significantly improving the quality of the paper. The authors thank Macquarie University and the Greater Building Society for sponsoring this study.

Citation

Ilicic, J. and Webster, C.M. (2015), "Consumer values of corporate and celebrity brand associations", Qualitative Market Research, Vol. 18 No. 2, pp. 164-187. https://doi.org/10.1108/QMR-06-2013-0037

Publisher

:

Emerald Group Publishing Limited

Copyright © 2015, Emerald Group Publishing Limited

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