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Assessing the impact of ISO: 9001 implementation on school teaching and learning processes

Francisco José Fernández-Cruz (Department of Research and Psychology in Education, Complutense University of Madrid, Madrid, Spain)
Jesús Miguel Rodríguez-Mantilla (Department of Research and Psychology in Education, Complutense University of Madrid, Pozuelo de Alarcon, Spain)
Ma José Fernández-Díaz (Department of Research and Psychology in Education, Complutense University of Madrid, Pozuelo de Alarcon, Spain)

Quality Assurance in Education

ISSN: 0968-4883

Article publication date: 18 June 2019

Issue publication date: 11 July 2019

Abstract

Purpose

A growing number of schools are now implementing quality management systems (QMS). As a result, studies are being conducted to assess the educational benefits of these systems and their capacity to identify areas for improvement in school processes and performance. The purpose the present study is to assess the impact of ISO:9001 implementation on teaching-learning processes in the classroom, and in schools with at least three years’ experience of applying this standard.

Design/methodology/approach

To this end, a questionnaire was administered to a final sample of 2,185 subjects from 80 pre-school, primary and secondary education schools in the regions of Madrid, Castile and León, Andalusia and Valencia (Spain).

Findings

The results show that ISO:9001 implementation yielded a higher than average impact on teaching-learning processes. Specifically, improvements were observed in the subdomains of tutorials, evaluation and classroom teaching methodologies as a result of implementing this QMS.

Originality/value

This impact was higher in state-subsidized private schools in Valencia and Andalusia with over nine years’ experience of ISO:9001 in schools with internal funding plans and in those with fewer than 29 teachers on the staff.

Keywords

Acknowledgements

This article partially presents the results of the study “Impact of the implementation of ISO 9001 Standards in schools and associated factors” funded by the Spanish Ministry of the Economy and Competitiveness: National Programme for Fundamental Research, National R + D+i plan (EDU2013-44801-P).

Citation

Fernández-Cruz, F.J., Rodríguez-Mantilla, J.M. and Fernández-Díaz, M.J. (2019), "Assessing the impact of ISO: 9001 implementation on school teaching and learning processes", Quality Assurance in Education, Vol. 27 No. 3, pp. 285-303. https://doi.org/10.1108/QAE-09-2018-0103

Publisher

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Emerald Publishing Limited

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