Employee recognition giving in crisis: a study of healthcare workers during the COVID-19 pandemic

Abstract

Purpose

Employee recognition systems are ubiquitous in organizations (WorldatWork, 2019) and have positive effects on work outcomes (e.g. Stajkovic and Luthans, 2001). However, psychologically meaningful recognition relies on the recognition giver being motivated to observe and recognize coworkers. Crises such as the COVID-19 pandemic may impact recognition giving in varying ways, yet little research considers this possibility.

Design/methodology/approach

This longitudinal field study examined the impact of the COVID-19 crisis on recognition and acknowledgment giving among frontline and nonfrontline healthcare workers at daily and aggregated levels. We tested the relationships between publicly available daily indicators of COVID-19 and objectively measured daily recognition and acknowledgment giving within a web-based platform.

Findings

We found that the amount of daily recognition giving was no different during the crisis compared to the year before, but fewer employees gave recognition, and significantly more recognition was given on days when COVID-19 indicators were relatively high. In contrast, the amount of acknowledgment giving was significantly lower in frontline staff and significantly higher in nonfrontline staff during the pandemic than before, but on a daily-level, acknowledgment was unrelated to COVID-19 indicators.

Practical implications

Our results suggest that organizational crises may at once inhibit and stimulate employee recognition and acknowledgment.

Originality/value

Our research is the first to empirically demonstrate that situational factors associated with a crisis can impact recognition giving behavior, and they do so in ways consistent with ostensibly contradictory theories.

Citation

Naidoo, L.J., Scherbaum, C.A. and Saunderson, R. (2024), "Employee recognition giving in crisis: a study of healthcare workers during the COVID-19 pandemic", Personnel Review, Vol. 53 No. 7, pp. 1787-1804. https://doi.org/10.1108/PR-11-2022-0784