Impact of internal corporate social responsibility: a parallel mediation analysis
ISSN: 0048-3486
Article publication date: 20 October 2022
Issue publication date: 5 January 2024
Abstract
Purpose
Workplace deviant behaviors (WDBs) have a significant negative impact on firms. Present study explores the role of employees’ perception of firms’ internal corporate social responsibility (internal CSR) in reducing their intention to engage in WDB. Social exchange theory (SET) and job demand-resource (JD-R) model form the conceptual underpinning of the study.
Design/methodology/approach
Hypotheses were developed based on a comprehensive literature review and tested on employees working in various public and private sector organizations in India. AMOS and SPSS PROCESS macro were used to test the conceptual model.
Findings
Employees’ perception of firms’ internal CSR reduced their intention to engage in WDB. Occupational strain was confirmed as a mediator in the above mentioned relationship. Further, the study also establishes internal CSR as an antecedent to increased perceptions of procedural justice.
Practical implications
Managers may leverage internal CSR communication as a tool to minimize WDB at the workplace. Moreover, it may also be used to reduce occupational strain and strengthen the perceptions of fairness among employees.
Originality/value
Very limited research is available on internal CSR and WDB. Through this study authors contribute to the nascent literature by affirming the negative relationship between internal CSR and WDB using the SET and JD-R model.
Keywords
Acknowledgements
The authors would like to thank Prof. Rama Shankar Yadav for his insights during the revision process and his help in producing the final draft of the work. His unselfish contributions were instrumental in creating the final finished work.
Citation
Ranjan, S. and Dash, S. (2024), "Impact of internal corporate social responsibility: a parallel mediation analysis", Personnel Review, Vol. 53 No. 1, pp. 119-135. https://doi.org/10.1108/PR-05-2020-0354
Publisher
:Emerald Publishing Limited
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