Residents' satisfaction of property management mobile applications: a study in the context of strata property in Kuala Lumpur, Malaysia

Abstract

Purpose

Property management companies in residential properties are increasingly using ICT and specific property management software applications to conduct daily property management tasks. However, the benefits of using specific software applications and how it can add value to property management companies are largely unexplored. The present study examines the impact of property management mobile applications usage features on strata property residents' satisfaction in Kuala Lumpur.

Design/methodology/approach

A total of 205 residents from 3 strata residential buildings in Kuala Lumpur using property management applications were surveyed. The study employed structural equation modelling using SPSS Amos software.

Findings

The findings suggest that visitor management and security management via software applications positively influence the residents' satisfaction. However, facility management via software application was found to be negatively affecting residents' satisfaction.

Originality/value

The study highlighted the benefit of property managers adopting property management software to achieve increased residents' satisfaction in strata residential properties.

Citation

Basit, A., Nizam, I., Goh, R., Sethumadhavan, S., Hanif, N.R., Hassan, Z. and Mohd Aini, A. (2023), "Residents' satisfaction of property management mobile applications: a study in the context of strata property in Kuala Lumpur, Malaysia", Property Management, Vol. 41 No. 5, pp. 766-782. https://doi.org/10.1108/PM-08-2022-0058