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Nexus of E-government, cybersecurity and corruption on public service (PSS) sustainability in Asian economies using fixed-effect and random forest algorithm

Hafiz Syed Mohsin Abbas (College of Public Administration, Huazhong University of Science and Technology–Main Campus, Wuhan, China)
Zahid Hussain Qaisar (School of Computer Sciences and Information Technology, Huazhong University of Science and Technology–Main Campus, Wuhan, China) (Department of Computer Science, NFC Institute of Engineering and Technology Training, Multan, Pakistan)
Xiaodong Xu (College of Public Administration, Huazhong University of Science and Technology–Main Campus, Wuhan, China)
Chunxia Sun (College of Public Administration, Huazhong University of Science and Technology–Main Campus, Wuhan, China)

Online Information Review

ISSN: 1468-4527

Article publication date: 28 September 2021

Issue publication date: 18 July 2022

349

Abstract

Purpose

E-government development (EGD) is vital in enhancing the institutional quality and sustainable public service (SPS) delivery by eradicating corruption and cybersecurity crimes.

Design/methodology/approach

The present study applied econometric fixed-effect (FE) regression analysis and random forest (RF) algorithm through machine learning for comprehensive estimations in achieving SPS. This study gauges the nexus between the EGD as an independent variable and public service sustainability (PSS) as a proxy of public health services as a dependent variable in the presence of two moderators, corruption and cybersecurity indices from 47 Asian countries economies from 2015 to 2019.

Findings

The computational estimation and econometric findings show that EGD quality has improved with time in Asia and substantially promoted PSS. It further explores that exercising corruption control measures and introducing sound cybersecurity initiatives enhance PSS's quality and support the EDG effect much better.

Practical implications

The study concludes that E-Government has positively impacted PSS (healthcare) in Asia while controlling cybersecurity and institutional malfunctioning made an E-Government system healthier and SPS development in Asia.

Originality/value

This study added a novel contribution to existing E-Government and public services literature by comprehensively applied FE regression and RF algorithm analysis. Moreover, E-Government and cybersecurity improvement also has taken under consideration for PSS in Asian economies.

Keywords

Acknowledgements

The authors would like to thank Mr. Muhammad Usman Khan (Senior Product and IT Manager, Huawei Technologies Limited-(m.usmankhan@live.com) for his time and effort in reviewed and proofread the manuscript.

Funding statement: No funding.

Conflict of interest: The authors declare no conflicts of interest.

Citation

Abbas, H.S.M., Qaisar, Z.H., Xu, X. and Sun, C. (2022), "Nexus of E-government, cybersecurity and corruption on public service (PSS) sustainability in Asian economies using fixed-effect and random forest algorithm", Online Information Review, Vol. 46 No. 4, pp. 754-770. https://doi.org/10.1108/OIR-02-2021-0069

Publisher

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Emerald Publishing Limited

Copyright © 2021, Emerald Publishing Limited

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