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Criteria selection for evaluation of ERP systems implementation in large Brazilian companies

Reinaldo José De Freitas (Master in Management Systems, Federal University of Fluminense, Rio de Janeiro, Brazil)
Helder Gomes Costa (Department of Production Engineering, Federal University of Fluminense, Rio de Janeiro, Brazil)
Valdecy Pereira (Department of Production Engineering, Federal University of Fluminense, Rio de Janeiro, Brazil)
Eduardo Shimoda (Department of Production Engineering, University of Candido Mendes, Rio de Janeiro, Brazil)

Management Research

ISSN: 1536-5433

Article publication date: 17 August 2015

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Abstract

Purpose

This paper aims to identify criteria that can be used in assessing the successful implementation of ERP (enterprise resource planning) in large companies.

Design/methodology/approach

Based on a systematic review conducted in 74 selected articles from a survey performed in Scopus bases and Institute for Scientific Information (ISI) Web of Science, an initial set of 34 criteria was defined and used for evaluating the implementation of ERP systems. This set was submitted to a sample of 111 experts in ERP for evaluation via electronic forms provided through the EncuestaFácil site. The collected data were treated by applying the Content Validity Ratio (CVR) method. The criteria selection is based on the integration of two methodological approaches: systematic review and the application of CVR method for validation of ratings issued by experts.

Findings

As a result of the research, 25 criteria were identified and validated to evaluate the implementation of ERP systems, focusing on large Brazilian companies.

Practical implications

The research results can be very useful to managers using ERP systems and have significant utility for organizations that develop ERP systems.

Originality/value

According to studied literature, no previous study has used this integration in the identification of criteria for assessing the implementation of ERP systems in large Brazilian companies. On the other hand, the use of these two approaches assured confidence in the validity of the findings.

Keywords

Acknowledgements

The author acknowledges the National Council of Technological and Scientific Development (Conselho Nacional de Desenvolvimento Científico e Tecnológico, Brazil).

Citation

De Freitas, R.J., Costa, H.G., Pereira, V. and Shimoda, E. (2015), "Criteria selection for evaluation of ERP systems implementation in large Brazilian companies", Management Research, Vol. 13 No. 2, pp. 160-186. https://doi.org/10.1108/MRJIAM-10-2014-0567

Publisher

:

Emerald Group Publishing Limited

Copyright © 2015, Emerald Group Publishing Limited

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