Do experience and engagement matter to millennial consumers?
Marketing Intelligence & Planning
ISSN: 0263-4503
Article publication date: 12 August 2020
Issue publication date: 8 March 2021
Abstract
Purpose
The purpose of this research is to examine the effect of certain dimensions of brand experience (sensory, behavioural, affective and intellectual) on millennial consumers' engagement.
Design/methodology/approach
Data were collected using the central location intercept method from 443 millennial consumers (aged between 18 and 35 years) of fashion apparel. Structure equation modelling was used for the analysis.
Findings
Results showed that all dimensions of brand experience (namely, sensory, behavioural, affective and intellectual) significantly affect millennial consumers' engagement.
Practical implications
This study will assist managers in determining the role of experiences and engagement in strategy formulation for millennial fashion consumers. In particular, understanding the effect of brand experience dimensions on customer engagement provides new practical insights into consumer behaviour in the fashion apparel industry.
Originality/value
Examining the phenomenon of experience and engagement amongst millennial consumers is an original approach and contributes to experience and engagement research in marketing.
Keywords
Citation
Khan, I., Fatma, M., Kumar, V. and Amoroso, S. (2021), "Do experience and engagement matter to millennial consumers?", Marketing Intelligence & Planning, Vol. 39 No. 2, pp. 329-341. https://doi.org/10.1108/MIP-01-2020-0033
Publisher
:Emerald Publishing Limited
Copyright © 2020, Emerald Publishing Limited