Effects of equity, perceived organizational support and job satisfaction on organizational commitment in Macao's gaming industry
ISSN: 0025-1747
Article publication date: 5 July 2022
Issue publication date: 30 August 2022
Abstract
Purpose
This study explores the relationships between equity, perceived organizational support, job satisfaction, organizational commitment and counterproductive work behavior in Macao's gaming industry. Additionally, it investigates whether the Covid-19 outbreak has effects on employees' perceptions and behaviors.
Design/methodology/approach
Data were collected from two surveys using convenience sampling, one involving 260 casino employees in 2019 and another involving 250 employees in 2020 after the outbreak of Covid-19.
Findings
No significant difference was observed between mean scores from respondents in the first and second surveys on job equity, pay equity, perceived organizational support and job satisfaction (p > 0.05). However, significant changes were found in mean scores for three organizational commitment items (negative changes; p < 0.05) and three counterproductive work behavior items (positive changes; p < 0.05). Results of structural equation modeling indicated that job equity and pay equity affected perceived organizational support and job satisfaction while perceived organizational support impacted organizational commitment directly and indirectly through job satisfaction, all with R2 values greater than 0.6. Organizational commitment negatively influenced counterproductive work behavior.
Research limitations/implications
The Covid-19 impact on casino employees' perceptions and behaviors was contingent upon the duration of pandemic.
Originality/value
The study is one of the first empirical studies to integrate social exchange theory and equity theory to organizational commitment in Macao's gaming industry. Job equity and pay equity were found to influence organizational commitment through perceived organizational support and job satisfaction. Additionally, the Covid-19 did not have significant effects on employees' equity, perceived organizational support and job satisfaction perceptions.
Keywords
Acknowledgements
The authors gratefully acknowledge the Editor and two anonymous reviewers for their valuable comments and suggestions.
Conflict of interest: The authors declare that there is no conflict of interest.
Citation
To, W.M. and Huang, G. (2022), "Effects of equity, perceived organizational support and job satisfaction on organizational commitment in Macao's gaming industry", Management Decision, Vol. 60 No. 9, pp. 2433-2454. https://doi.org/10.1108/MD-11-2021-1447
Publisher
:Emerald Publishing Limited
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