Exploring knowledge visualization in the digital age: an analysis of benefits and risks

Abstract

Purpose

The purpose of this paper is to explore the main benefits and risks of knowledge visualization in the current digital age.

Design/methodology/approach

The paper is based on a qualitative and explorative research to frame the benefits and risks of knowledge visualization. The emerging views of 57 small and medium-sized entrepreneurs (SMEs) managers are examined.

Findings

The findings reveal both benefits and risks related to knowledge visualization. The two aggregate dimensions (i.e. benefits and risks) are supported by six second-order and five second-order categories, respectively. On one side, the main benefits highlighted in the study are related to: stakeholder engagement, flexibility, knowledge transfer, signaling role, agility and interactivity; on the other side, the risks identified are related to: complexity, absorptive capacity, divergences, capabilities and ineffectiveness.

Originality/value

The research highlights novel insights in the emerging field of knowledge visualization and extends current literature. It provides useful implication from both a theoretical and practical point of view.

Citation

Troise, C. (2022), "Exploring knowledge visualization in the digital age: an analysis of benefits and risks", Management Decision, Vol. 60 No. 4, pp. 1116-1131. https://doi.org/10.1108/MD-01-2021-0086