Exploring the enablers of organizational excellence by human capital-driven innovation ecosystems

Abstract

Purpose

The purpose of this study is to discuss how organizations can drive organizational performance through human capital (HC) investment through systematic thinking.

Design/methodology/approach

This study analyzes three companies from various industries, adopts systems thinking and uses three leading indicators from the balanced scorecard framework to explore the effects of strategic orientations for HC on innovation ecosystems and organizational performance.

Findings

In terms of academic contributions, this study broadly verifies the innovation ecosystem model for organizations and reveals that customer-oriented, internal process-oriented and innovation learning-oriented HC strategies reinforce the pathways in organizational innovation ecosystems, thereby enriching the literature on innovation ecosystems.

Practical implications

In terms of practical contributions, this study provides a novel HC-based perspective on developmental dynamics and details the relationships among each aspect of the innovation ecosystem and HC strategies.

Originality/value

The proposed architecture and strategic frameworks provide a reference for corporations to implement strategic orientations of HC, drive operations in organizational innovation ecosystems and improve organizational performance.

Citation

Lee, T.-C. and Yan, M.-R. (2024), "Exploring the enablers of organizational excellence by human capital-driven innovation ecosystems", Measuring Business Excellence, Vol. 28 No. 1, pp. 1-21. https://doi.org/10.1108/MBE-02-2023-0016