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Knowledge management for service innovation in academic libraries: a qualitative study

Md Anwarul Islam (Japan Advanced Institute of Science and Technology (JAIST), University in Nomi, Japan.)
Naresh Kumar Kumar Agarwal (School of Library and Information Science, Simmons College, Massachusetts, USA)
Mitsuru Ikeda (Japan Advanced Institute of Science and Technology (JAIST), University in Nomi, Japan.)

Library Management

ISSN: 0143-5124

Article publication date: 12 January 2015

Abstract

Purpose

The purpose of this paper is to investigate the strategies thatlibrarians employ to ensure quality of service, the ways and barriers forservice innovation, and the likelihood of adopting knowledge management forservice innovation in libraries (KMSIL).

Design/methodology/approach

In total, 17 academic librarians filled out a qualitative surveywith open-ended questions.

Findings

Most librarians saw service innovation as critical to thecontinuing success of the library, and felt that knowledge management (KM)would be extremely helpful for service innovation in their libraries. Theproposed strategies and findings led to a theoretical framework of KMSIL.

Originality/value

Though exploratory in nature, this is the first study thatcombines service innovation with KM from the perceptive of academic librariansand has important implications for theory and practice. The proposedtheoretical framework could serve as the basis for a deeper study and furtherresearch in this area.

Keywords

Citation

Islam, M.A., Agarwal, N.K.K. and Ikeda, M. (2015), "Knowledge management for service innovation in academic libraries: a qualitative study", Library Management, Vol. 36 No. 1/2, pp. 40-57. https://doi.org/10.1108/LM-08-2014-0098

Publisher

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Emerald Group Publishing Limited

Copyright © 2015, Emerald Group Publishing Limited