On the horizon: customer engagement technology world conference in NYC: parallels with community engagement in libraries

Abstract

Purpose

This conference report is the first in a series of reviews of non-library conferences with implications for technology in libraries. These reports will appear under the umbrella title, “On the Horizon”. The paper aims to discuss these issues.

Design/methodology/approach

The paper takes the form of a conference report.

Findings

These reports demonstrate the importance of learning about these technologies and trends and possible implications for libraries, not only for possible library applications but also to be aware of new technologies that are being used by library user communities.

Originality/value

This is the first time a library journal has reviewed conferences aimed at other groups of users but demonstrates the value of learning what is going on in other disciplines and environments where technologies are emerging at a rapid pace.

Citation

Kesselman, M. (2014), "On the horizon: customer engagement technology world conference in NYC: parallels with community engagement in libraries", Library Hi Tech News, Vol. 31 No. 2, pp. 1-4. https://doi.org/10.1108/LHTN-02-2014-0013