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Healthcare quality costs based on an ISO 9000 model

Leonardo Sedevich‐Fons (Department of Management Control, Núcleo de Asistencia Profesional, Córdoba, Argentina)

Leadership in Health Services

ISSN: 1751-1879

Article publication date: 19 July 2013




The purpose of this paper is to put forward a quality cost management model for healthcare organizations, which is based on the quality management systems proposed in ISO 9000 international standards.


The model suggested here arose from the individual study of quality in healthcare, quality management systems and quality cost theories; and the analysis of problems emerging when these tools are combined in practice.


The traditional quality cost model, usually implemented in manufacturing companies, can also be applied to healthcare organizations that manage their processes according to ISO 9000 quality management systems.

Research limitations/implications

This document is a general description of the model proposed and, therefore, just presents overall guidelines to managing quality costs in healthcare organizations.


Since most healthcare organizations are still stuck in the quality assurance stage, there has been little research conducted on quality cost specifically focused on this industry.



Sedevich‐Fons, L. (2013), "Healthcare quality costs based on an ISO 9000 model", Leadership in Health Services, Vol. 26 No. 3, pp. 184-195.



Emerald Group Publishing Limited

Copyright © 2013, Emerald Group Publishing Limited

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