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A systematic review of UTAUT2 constructs’ analysis among MSMEs in non-OECD countries

Yvonne Lee (Faculty of Management, Multimedia University – Cyberjaya Campus, Cyberjaya, Malaysia)
WeiLee Lim (Graduate Business School, UCSI University, Kuala Lumpur, Malaysia)
Ho Sai Eng (New Era Institute of Vocational and Continuing Education, Selangor, Malaysia)

Journal of Science and Technology Policy Management

ISSN: 2053-4620

Article publication date: 28 February 2023

Issue publication date: 17 June 2024




This paper aims to analyse the unified theory of acceptance and use of technology (UTAUT) and UTAUT2 constructs used in research on information and communication technology (ICT) adoption and use among micro, small and medium enterprises (MSMEs) in non-organisation for economic co-operation and development (OECD) countries. It also investigates the areas of ICT adoption along the value chain in studies using these constructs.


Systematic literature review (SLR) was conducted, where 910 studies were retrieved manually in five academic databases. Forty-eight studies were finalised after four filtration levels.


Majority of the studies were published within the past six years, and 85.42% were studies in the form of journal papers. UTAUT constructs more researched compared to UTAUT2 constructs. More than half of the studies investigated ICT application in value chain boundaries, while 16 studies were organisation-wide studies.

Research limitations/implications

With developments in MSMEs’ technology, the UTAUT2 model must be expanded to internal company operations including finance and infrastructure maintenance. To boost competitiveness and productivity, non-OECD authorities should focus on the cost and user-centric characteristics of MSMEs’ technology adoption.


Although SLRs on UTAUT and UTAUT2 constructs have been attempted previously, this study contributes to the body of knowledge by focusing analysis on the application of those constructs on MSMEs in non-OECD countries and also by situating ICT adoption along the value chain of enterprises.



This work was supported by the Fundamental Research Grant Scheme (FRGS) by the Ministry of Higher Education, Malaysia (Project number: FRGS/1/2019/WAB10/MMU/03/1). The Funder did not play any role the any of the research processes, including: design, data collection, analysis and data interpretation, as well as the writing of the report and decision to submit the paper for publication. The research fund is used in hiring a graduate research assistant, travel, transportation, fees arising from conferences and journals and professional services related to the research.


Lee, Y., Lim, W. and Eng, H.S. (2024), "A systematic review of UTAUT2 constructs’ analysis among MSMEs in non-OECD countries", Journal of Science and Technology Policy Management, Vol. 15 No. 4, pp. 765-793.



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