The role of proto-institutions within the change of service ecosystems
Journal of Service Theory and Practice
ISSN: 2055-6225
Article publication date: 23 July 2018
Issue publication date: 4 October 2018
Abstract
Purpose
The purpose of this paper is to examine the role of proto-institutions that are new institutional subsystems that subsequently affect the current institutional arrangements in the evolution of service ecosystems.
Design/methodology/approach
To shed light on the mode of action of proto-institutions, the authors investigate the changes of three service ecosystems in Italy: the health care ecosystem, the food-supply ecosystem and the urban mobility ecosystem.
Findings
First, the paper elucidates how changes of service ecosystems are triggered by megatrends that are external to specific service ecosystems. Second, the study empirically shows how service ecosystems and their institutional settings change through the establishment of proto-institutions.
Originality/value
Responding to recent calls to investigate in more detail how actors challenge dominant social patterns and to conduct research to better understand how changes at the level of individual actors may lead to shifts within overall service ecosystems, this paper is one of the first to empirically study the relationships between phenomena that are external to service ecosystems, the emergence of proto-institutions and the resulting changes of institutional arrangements.
Keywords
Citation
Kleinaltenkamp, M., Corsaro, D. and Sebastiani, R. (2018), "The role of proto-institutions within the change of service ecosystems", Journal of Service Theory and Practice, Vol. 28 No. 5, pp. 609-635. https://doi.org/10.1108/JSTP-12-2017-0241
Publisher
:Emerald Publishing Limited
Copyright © 2018, Emerald Publishing Limited