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When and how digital platforms empower professional services firms: an agility perspective

Yulong (David) Liu (School of Management, Massey Business School, Massey University, Auckland, New Zealand)
Henry F.L. Chung (School of Communication, Journalism and Marketing, Massey Business School, Massey University, Auckland, New Zealand)
Zuopeng (Justin) Zhang (Department of Management, Coggin College of Business, University of North Florida, Jacksonville, Florida, USA)
Mian Wu (School of Management, Massey Business School, Massey University, Auckland, New Zealand)

Journal of Service Theory and Practice

ISSN: 2055-6225

Article publication date: 11 January 2023

Issue publication date: 24 March 2023

1378

Abstract

Purpose

Drawing on a strategic agility perspective, the authors develop a theoretical framework and empirically examine how digital platform adoption and capability impact business performance via digital-enabled strategic agility in the context of professional service firms.

Design/methodology/approach

The authors propose and examine a conceptual framework based on survey data from 127 professional service firms in New Zealand.

Findings

This study reveals the impact of digital platform capability on the business performance of professional service firms that employ digital platform technologies. The results suggest that organizational innovation and managers' creative efficacy will be used as distal antecedents and contribute to digital platform capabilities. In addition, digital strategic agility can mediate the link between digital platform capabilities and business performance.

Originality/value

This study is one of the first to investigate when and how digital platforms empower professional service firms. This study reveals the role of digital strategic agility and digital platform capabilities in knowledge-intensive enterprises. This research advances the development of knowledge-based economy in the information age by applying and extending strategic agility to the uncertain and volatile business environment. The authors' new conceptualization provides a deeper understanding of how and why professional services business and organizations can adapt to the post-COVID era smoothly and successfully.

Keywords

Acknowledgements

The authors are grateful for the valuable comments and suggestions from the anonymous reviewers and Editors, which significantly improved the quality of the paper.

Citation

Liu, Y.(D)., Chung, H.F.L., Zhang, Z.(J). and Wu, M. (2023), "When and how digital platforms empower professional services firms: an agility perspective", Journal of Service Theory and Practice, Vol. 33 No. 2, pp. 149-168. https://doi.org/10.1108/JSTP-04-2022-0092

Publisher

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Emerald Publishing Limited

Copyright © 2022, Emerald Publishing Limited

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