Corporate social responsibility (CSR) and the COVID-19 pandemic: organizational and managerial implications

Abstract

Purpose

The purpose of this paper is twofold: First, to provide an overview of the COVID-19 pandemic and its holistic impacts and implications for organizations and management. Second, to report what organizations have been doing via their corporate social responsibilities about the pandemic. Research implications for academics are offered.

Design/methodology/approach

The approach taken in this article was to survey the literature and news reports about the impact of the COVID-19 pandemic and to summarize results. Further, the approach was to analyze these findings using my four-part CSR construct examining economic, legal, ethical and philanthropic impacts, implications, and responsibilities.

Findings

It was found that the COVID-19 pandemic has had important impacts and implications for most spheres or sectors of the business world. Employees, consumers and communities have been the most significantly affected, but other stakeholder groups in societies are being impacted as well. The global pandemic is putting CSR to the test, and the emerging evidence supports the idea that many companies are striving to reset their CSR thinking and initiatives to accommodate this crisis and to meet what the public expects of them.

Originality/value

Much of this paper involved reporting findings that have appeared in the literature and news. The originality involved interpreting and analyzing stakeholders affected, and how managers have been responding to these challenges. Strategic recommendations are offered.

Citation

Carroll, A.B. (2021), "Corporate social responsibility (CSR) and the COVID-19 pandemic: organizational and managerial implications", Journal of Strategy and Management, Vol. 14 No. 3, pp. 315-330. https://doi.org/10.1108/JSMA-07-2021-0145