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Robotic technologies and well-being for older adults living at home

Gloria L. Ge (Department of Business Strategy and Innovation, Griffith University, Brisbane, Australia)
Stephanie C. Schleimer (Department of Business Strategy and Innovation, Griffith University, Brisbane, Australia)

Journal of Services Marketing

ISSN: 0887-6045

Article publication date: 14 September 2022

Issue publication date: 28 February 2023




The purpose of this study is to investigate the benefits for aged care providers of adding affordable robotic technology to their services packages to enhance the well-being of older adults from culturally and linguistically diverse (CALD) backgrounds who choose to live at home.


This study, adopting a transformative service research lens, was performed with a group of older Australian adults from CALD backgrounds aged approximately 70 years. This study conducted four rounds of home trials with three different, commercially available robotic technologies from January to November 2020. Each trial lasted seven days.


The findings reveal that older adults from CALD backgrounds are open to learning about new technologies and can successfully interact independently with multiple robotic technologies in their own homes. The results indicate that robot technology has the potential to increase the well-being of older people by enhancing a sense of belonging, independence and quality of life while living at home.

Research limitations/implications

This study shows a promising future involving the use of available technology to assist older people from CALD backgrounds to live better lives at home. Ageing at home can be central to a person’s sense of identity and independence, and this study is a big step towards a new aged care system desperately needed in a society with a rapidly ageing population.


To the best of the authors’ knowledge, this study is among the first to introduce three different commercially available robots, each designed to satisfy companionship, cleaning and/or communication needs in the homes of older adults from CALD backgrounds to increase their overall well-being.



The authors would like to acknowledge the grant funding of the Australian Commenwealth Home Support Programme Innovation Project, as well as the contributions by the project‘s industry partner Flexible Living Ltd.

Funding: Commonwealth Home Support Programme Innovation Fund (G01759).


Ge, G.L. and Schleimer, S.C. (2023), "Robotic technologies and well-being for older adults living at home", Journal of Services Marketing, Vol. 37 No. 3, pp. 340-350.



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