Journal of Services Marketing
Issue(s) available: 230 – From Volume: 1 Issue: 1, to Volume: 37 Issue: 10

Volume 37
Volume 36
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Issue 8 2022
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Issue 7 2022 Broadening and Reinvigorating the Service Discipline to Reduce Human Suffering and Improve Well-Being
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Issue 6 2022
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Issue 5 2022
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Issue 3 2022
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Issue 2 2022
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Issue 1 2022 Mirror, mirror on the wall! Examining the bright and dark side of face and body beautification/modification services
Volume 35
Volume 34
Volume 33
Volume 32
Volume 31
Volume 30
Volume 29
Volume 28
Volume 27
Volume 26
Volume 25
Volume 24
Volume 23
Volume 22
Volume 21
Volume 20
Volume 19
Volume 18
Volume 17
Volume 16
Volume 15
Volume 14
Commentary: Strength-based co-design that EMPOWERs – Lessons from codesigning with older adults
Bernardo Figueiredo, Torgeir Aleti, Diane M. Martin, Mike Reid, Jacob Sheahan, Larissa HjorthThis study aims to address the existing gap in co-design frameworks by introducing the EMPOWER framework, a strength-based co-design methodological approach specifically designed…
Cultivating resilience for sustainable service ecosystems in turbulent times: evidence from primary health care
Janet R. McColl-Kennedy, Christoph F. Breidbach, Teegan Green, Mohamed Zaki, Alexandria M. Gain, Mieke L. van DrielThe purpose of this paper is to investigate how and why some service ecosystems are more resilient and, consequently, more sustainable than others during turbulent times, and how…
A dignity-vulnerability approach framework to maximize well-being outcomes by transformative service initiatives (TSIs)
Sertan Kabadayi, Reut Livne-Tarandach, Michael PirsonThis paper aims to explore how service organizations can improve the effectiveness of well-being creation efforts given the pressing societal issues and global crises. In this…
Navigating services for consumers with disabilities: a comprehensive review and conceptual framework
Nikhita Tuli, Ritu Srivastava, Harish KumarAccess to services for consumers with disabilities (CwD) has gained increased attention from researchers and service providers in recent years. Consequently, ensuring that…
How does a hospital servicescape impact the well-being and satisfaction of both health care customers and professionals?
Jillian C. Sweeney, Pennie Frow, Adrian Payne, Janet R. McColl-KennedyThe purpose of this study is to examine how servicescapes impact well-being and satisfaction of both hospital customers (patients) and health care professional service providers.
Research note: conceptualizing agentic luxury in luxury services
Jonas Holmqvist, Jochen Wirtz, Amandine IssandouWhat role do consumers play in constructing their own luxury experiences? Challenging the dominant product-focus in luxury conceptualizations, this research note conceptualizes…
ISSN:
0887-6045Online date, start – end:
1987Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Dr Rebekah Russell-Bennett
- Dr. Mark Rosenbaum