Journal of Services Marketing
Issue(s) available: 192 – From Volume: 1 Issue: 1, to Volume: 33 Issue: 3
Category:
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Volume 1
Developing substantive theories into formal theories via disruption
Mark Scott Rosenbaum, Rebekah Russell-BennettThe purpose of this paper is to encourage service researchers to engage in “theoretical disruption” by purposefully adding variance to existing substantive theories, and…
Future service technologies and value creation
Per KristenssonThe purpose of this paper is to propose a framework for understanding, predicting and analyzing how future service technologies can lead to value co-creation at different…
Viewpoint: A practitioner’s response to overcoming barriers to access by male participants at cancer resource centers
Marianne CironeThe purpose of this paper is to provide suggestions regarding how cancer resource center directors, staff and volunteers may encourage men battling cancer, as well as male…
Non-medical health centers – directions for service researchers
Troy Daniel Glover, Diana Catharine ParryThe purpose of this paper is to provide directions for research on non-medical health service and servicescapes by building off Rosenbaum’s study of social support for men…
A big data approach to examining social bots on Twitter
Xia LiuSocial bots are prevalent on social media. Malicious bots can severely distort the true voices of customers. This paper aims to examine social bots in the context of big…
How location-based advertising elicits in-store purchase
Chih-Hui Shieh, Yingzi Xu, I-Ling LingThis paper aims to investigate how location-based advertising (LBA) elicits in-store purchase intention. To deepen the understanding of LBA’s effect on consumers’ purchase…
Digital advertising as service: introducing contextually embedded selling
Anna-Greta Nyström, Karl-Jacob MickelssonPrevious research on advertising in digital contexts has emphasized its persuasive and information processing roles for the customer. This paper aims to problematize this…
Trust in humanoid robots: implications for services marketing
Michelle M.E. van Pinxteren, Ruud W.H. Wetzels, Jessica Rüger, Mark Pluymaekers, Martin WetzelsService robots can offer benefits to consumers (e.g. convenience, flexibility, availability, efficiency) and service providers (e.g. cost savings), but a lack of trust…
Consumers' willingness to purchase online mental health services
Mahafuz Mannan, Reaz Ahamed, Sifat Binte ZamanThe purpose of this paper is to investigate the direct effects of eHealth literacy, perceived competence, perceived electronic word-of-mouth (eWOM) credibility and price…
Social well-being and transformative service research: evidence from China
Kuo Feng, Levent Altinay, Hossein OlyaThis empirical study aims to investigate the influence of socially supportive services provided by commercial senior living services on older customers’ social well-being…
Persuaded self-tracking with wearable technology: carrot or stick?
Stefanie Paluch, Sven TuzovicCommercial entities (e.g. health and life insurance, airlines and supermarkets) in different countries have recently begun to introduce wearable technology as part of the…
Viewpoint: the role of cancer resource center services on men's health
Mark S. Rosenbaum, German Contreras RamírezThis paper aims to develop a conceptual framework that clarifies the social supportive role of cancer resource center services in the lives of men with cancer and its…
Future service technologies: is service research on track with business reality?
Werner H. Kunz, Kristina Heinonen, Jos G.A.M. LemminkService technologies are transforming the business landscape rapidly. This paper aims to explore the current scope of research in regard to emerging service technologies…
Health service literacy: complementary actor roles for transformative value co-creation
Janet Davey, Christian GrönroosAlthough health-care features prominently in transformative service research, there is little to guide service providers on how to improve well-being and social change…
Digital transformation: harnessing digital technologies for the next generation of services
Mohamed ZakiThe purpose of this paper is to discuss digital transformation and its four trajectories – digital technology, digital strategy, customer experience and data-driven…
Trust and its predictors withina cyber-physical system context
Tony Garry, Tracy HarwoodThis paper aims to provide empirically derived insights into trust and its predictors within a cyber-physical system context of a household service.
Factors for and against resistance to smart services: role of consumer lifestyle and ecosystem related variables
Inès Chouk, Zied ManiConsumers are increasingly connected to, and make use of, a multitude of technologies in their daily lives. The exponential growth in the use of Internet of Things…
Simultaneous effects of multiple cues in restaurant reviews
Esther L. Kim, Sarah TanfordThe purpose of this paper is to evaluate how consumers simultaneously process multiple cues for different dining occasions when making a restaurant decision.
Value of social robots in services: social cognition perspective
Martina Čaić, Dominik Mahr, Gaby Oderkerken-SchröderThe technological revolution in the service sector is radically changing the ways in which and with whom consumers co-create value. This conceptual paper considers social…
Commentary: transformative service research and social marketing – converging pathways to social change
Rebekah Russell-Bennett, Raymond P. Fisk, Mark S. Rosenbaum, Nadia ZainuddinThe purpose of this paper is to discuss two parallel but distinct subfields of marketing that share common interests (enhancing consumers’ lives and improving well-being)…
Interactivity in online pension planners enhances engagement with retirement planning – but not for everyone
Elisabeth Christine Brüggen, Thomas Post, Katharina SchmitzPeople around the world are not sufficiently capable or willing to engage in retirement planning. New technological tools have been proposed as a promising solution to…
ISSN:
0887-6045Online date, start – end:
1987Copyright Holder:
Emerald Publishing LimitedOpen access:
hybridEditors:
- Professor Rebekah Russell-Bennett
- Professor Mark S Rosenbaum