Local government performance through the eyes of citizens
Journal of Public Budgeting, Accounting & Financial Management
ISSN: 1096-3367
Article publication date: 1 March 2000
Abstract
Citizens generally do not have a good understanding of local government and consequently have difficulty assessing performance objectively. Instead, they permit a variety of indicators and sources of information to shape their perceptions of government. This research takes a first step toward an improved understanding of citizen-government relations, especially focusing on how citizens see government. The survey results from over 1800 citizens in Orange County, Florida (including the metropolitan area of Orlando) are analyzed through a series of multiple regression models employing varied assumptions and citizen populations to better understand what drives citizen perceptions of local government performance. To effectively change citizen-government relations, local government must honor citizen values and priorities by demonstrating that it listens to citizens and acts on what it hears.
Citation
Glaser, M.A. and Denhardt, R.B. (2000), "Local government performance through the eyes of citizens", Journal of Public Budgeting, Accounting & Financial Management, Vol. 12 No. 1, pp. 49-73. https://doi.org/10.1108/JPBAFM-12-01-2000-B003
Publisher
:Emerald Publishing Limited
Copyright © 2000 by PrAcademics Press