A transformative supply chain response to COVID-19
ISSN: 1757-5818
Article publication date: 8 August 2020
Issue publication date: 8 February 2021
Abstract
Purpose
This research employs a transformative service lens to examine the role of the supply chain ecosystem in ensuring the health and safety of employees and customers as a well-being outcome during the coronavirus disease of 2019 (COVID-19) pandemic.
Design/methodology/approach
This is a conceptual paper examining the response of the supply chain to the current food crisis caused by the pandemic.
Findings
Based on the service-dominant logic (SDL) paradigm, the COVID-19 examination of the supply chain ecosystem provides a foundation for further research employing a transformative lens.
Research limitations/implications
The COVID-19 situation is primarily explored from a Western, educated, industrialised, rich and democratic (WEIRD) societies’ context. Future research should explore the applicability of the transformative service lens to other societies.
Practical implications
The conceptual discussion and research agenda provide direction for researchers, practitioners and policymakers towards a transformative supply chain ecosystem.
Originality/value
This research includes the well-being of employees and customers in the service supply chain outcome measures, draws supply chain management into the TSR domain, while also solidifies a service ecosystem perspective of supply chain management.
Keywords
Acknowledgements
This paper forms part of a special section “The Coronavirus Crisis and Beyond: Implications for Service Research and Practice”, guest edited by Prof. Volker G. Kuppelwieser and Dr. Jörg Finsterwalder.
Citation
Mollenkopf, D.A., Ozanne, L.K. and Stolze, H.J. (2021), "A transformative supply chain response to COVID-19", Journal of Service Management, Vol. 32 No. 2, pp. 190-202. https://doi.org/10.1108/JOSM-05-2020-0143
Publisher
:Emerald Publishing Limited
Copyright © 2020, Emerald Publishing Limited