Journal of Service Management
Issue(s) available: 82 – From Volume: 20 Issue: 1, to Volume: 35 Issue: 6
Leveraging artificial intelligence in firm-generated online customer communities: a framework and future research agenda
Candice L. Marti, Huimin Liu, Gurpreet Kour, Anil Bilgihan, Yu XuIn an era where complex technological advances increasingly govern service delivery, it is incumbent on service firms to pioneer innovative strategies to sustain customer…
Agencement of onlife and phygital: smart tech–enabled value co-creation practices
Cristina Mele, Tiziana Russo-SpenaIn this article, we reflect on how smart technology is transforming service research discourses about service innovation and value co-creation. We adopt the concept of technology…
ISSN:
1757-5818Renamed from:
International Journal of Service Industry ManagementOnline date, start – end:
2009Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Dr Jay Kandampully