Journal of Service Management
Issue(s) available: 79 – From Volume: 20 Issue: 1, to Volume: 34 Issue: 6
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Issue 1 2022
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Volume 21
The nature and fundamental elements of digital service innovation
Stephen L. Vargo, Julia A. Fehrer, Heiko Wieland, Angeline NariswariThis paper addresses the growing fragmentation between traditional and digital service innovation (DSI) research and offers a unifying metatheoretical framework.
Digital service innovation challenges faced during servitization: a multi-level perspective
Jamie Burton, Victoria Mary Story, Judy Zolkiewski, Nazifa NishaDigital Service innovation (DSI) plays a fundamental role in the successful transition from product manufacturer or traditional service provider to a provider of digitally-enabled…
Spiraling between learning and alignment toward digital service innovation
Wim Coreynen, Paul Matthyssens, Bieke Struyf, Wim VanhaverbekeThis study aims to develop theory on the process toward digital service innovation (DSI) and to generate insights into how companies deal with the rising complexity associated…
Characterizing digital service innovation: phases, actors, functions and interactions in the context of a digital service platform
Lorea Narvaiza, José Antonio Campos, María Luz Martín-Peña, Eloísa Díaz-GarridoDigital service innovation (DSI) is a type of technological innovation that is recognized in practice in the innovation structure of companies. Given the breadth of digital…
Digital service innovation (DSI): a multidisciplinary (re)view of its origins and progress using bibliometric and text mining methods
Rodrigo Rabetino, Marko Kohtamäki, Tuomas HuikkolaThis paper studies the Digital Service Innovation (DSI) concept by systematically reviewing earlier studies from various scholarly communities. This study aims to recognize how…
Brand community formation in service management: lessons from the sport industry
Bob Heere, Daniel Lock, Danielle CooperThe purpose of this article is to propose an overall framework for brand community formation that separates antecedents that lead to the formation of a brand community from those…
Understanding consumer behaviour in evolving subscription markets – lessons from sports season tickets research
Heath McDonald, Steven Dunn, Dominik Schreyer, Byron SharpThe purpose is to review literature on sports season ticket subscriptions to distil current knowledge and guide future research and practice.
Customer-to-customer interactions in the sport fan context: typology, framework (C2CIF) and directions for future research
Sebastian Uhrich, Reinhard Grohs, Joerg KoenigstorferSocial factors, such as fellow spectators in a stadium or other fans sharing their experiences on online platforms, play a dominant role in spectator sport consumption. This…
A research agenda at the intersection of sport sponsorship and service
T. Bettina Cornwell, Abby Frank, Rachel Miller-MoudgilThe purpose of this work is (1) to supply a framework of actors in sport sponsorship and articulate the service relationships that support these partnerships and (2) to propose…
ISSN:
1757-5818Renamed from:
International Journal of Service Industry ManagementOnline date, start – end:
2009Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Dr Jay Kandampully
Further Information
