To read this content please select one of the options below:

The link between workplace incivility, emotional exhaustion, and job embeddedness: examining the moderating role of power distance

Deni Gustiawan (Department of Management, Faculty of Economics and Business, Brawijaya University, Malang, Indonesia)
Noermijati Noermijati (Department of Management, Faculty of Economics and Business, Brawijaya University, Malang, Indonesia)
Siti Aisjah (Department of Management, Faculty of Economics and Business, Brawijaya University, Malang, Indonesia)
Nur Khusniyah Indrawati (Department of Management, Faculty of Economics and Business, Brawijaya University, Malang, Indonesia)
Hendryadi Hendryadi (Sekolah Tinggi Ilmu Ekonomi Indonesia Jakarta, Jakarta, Indonesia)

Journal of Organizational Effectiveness: People and Performance

ISSN: 2051-6614

Article publication date: 27 December 2022

57

Abstract

Purpose

Integrating the conservation of resources theory, Hofstede's national culture theory and the cognitive-motivational-relational theory of emotions, the authors propose that power distance (as a moderator) and emotional exhaustion (as a mediator) play a role in the relationship between workplace incivility, emotional exhaustion and job embeddedness.

Design/methodology/approach

The data were collected in two stages using an online survey of 404 employees from three sectors, including hospitality, banking and manufacturing, in Indonesia. The authors tested a moderated mediation model using Hayes' macro PROCESS version 3.5.

Findings

Workplace incivility contributes to emotional exhaustion, which predicts job embeddedness. Emotional exhaustion also contributes to job embeddedness. In the moderation model, the authors found that the effect of workplace incivility on emotional exhaustion was more substantial for employees with high perceived power distance. Furthermore, power distance also played a moderating role in the relationship between emotional exhaustion and job embeddedness.

Practical implications

Since workplace incivility and job embeddedness differ across cultures, the results of this study contain practical management implications for Indonesian settings, especially the hospitality, manufacturing and banking sectors. The authors provide practical management implications for redesigning organizational culture to help employees avoid uncivil interactions in the workplace. The authors also provide implications concerning strategic managerial directions to improve communication and supervisors' skills at all levels of management.

Originality/value

This study is the first to introduce power distance as a complementary explanation for the relationship between workplace incivility, emotional exhaustion and job embeddedness while focusing on an Asian developing country.

Keywords

Acknowledgements

The authors thank the valuable comments and suggestions from the anonymous reviewers, and acknowledge the editorial assistance in revising this paper. The authors also thank EDITAGE (www.editage.com) for English language editing.

Citation

Gustiawan, D., Noermijati, N., Aisjah, S., Indrawati, N.K. and Hendryadi, H. (2022), "The link between workplace incivility, emotional exhaustion, and job embeddedness: examining the moderating role of power distance", Journal of Organizational Effectiveness: People and Performance, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/JOEPP-10-2021-0278

Publisher

:

Emerald Publishing Limited

Copyright © 2022, Emerald Publishing Limited

Related articles