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High task interdependence: job rotation and other approaches for overcoming ingroup favoritism

Jürgen P. Wagner (Massey University, Palmerston North, New Zealand)
Nigel Grigg (School of Engineering and Advanced Technology, Massey University, Palmerston North, New Zealand)
Robin Mann (Massey University, Palmerston North, New Zealand)
Musli Mohammad (Department of Manufacturing and Industrial Engineering, Faculty of Mechanical and Manufacturing Engineering, Universiti Tun Hussein Onn Malaysia, Batu Pahat, Malaysia)

Journal of Manufacturing Technology Management

ISSN: 1741-038X

Article publication date: 2 May 2017

Abstract

Purpose

The purpose of this paper is to investigate how the basic problem of ingroup favoritism in a setting of high task interdependence is addressed through an intervention strategy combining different approaches.

Design/methodology/approach

This paper reports on evidence from extensive field-based case research. It focuses on the holistic description of a single high-performance logistics setting and discusses the distinct but interrelated managerial approaches against the backdrop of behavioral theory.

Findings

Most notably, the authors examine how culturally specific factors such as people’s social ingroup-outgroup categorization is reduced through a continual rotation of jobs. Work relationships are purposefully depersonalized and consequently socially reframed through reference to the corporate philosophy. Likewise, behaviors, roles and responsibilities are redefined based on a purposeful reinterpretation of the corporate philosophy. The authors evaluate these desired behaviors against the background of the perceptions of work group members and describe how these guide actual behaviors.

Practical implications

The insights of this study exemplify how adverse behavioral effects that may occur in some socio-cultural contexts may be avoided through the appropriate design of operations.

Originality/value

This study employs a holistic approach to provide valuable insights into both practitioners and academics in the field of OM to counteract detrimental behavioral effects in real-world operations.

Keywords

Citation

Wagner, J.P., Grigg, N., Mann, R. and Mohammad, M. (2017), "High task interdependence: job rotation and other approaches for overcoming ingroup favoritism", Journal of Manufacturing Technology Management, Vol. 28 No. 4, pp. 485-505. https://doi.org/10.1108/JMTM-11-2016-0160

Publisher

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Emerald Publishing Limited

Copyright © 2017, Emerald Publishing Limited