Everything is in hand: when and why electronic performance monitoring leads to supervisor undermining

Abstract

Purpose

This research aims to address the knowledge gap regarding the influence of electronic performance monitoring (EPM) on supervisors' behavior. Building upon the sociomaterial perspective and the general model of disinhibition, the study explores the internal mechanisms and boundary conditions between supervisor EPM use and supervisor undermining.

Design/methodology/approach

An online survey was administered via the Sojump platform, inviting supervisors from diverse industries in China to participate in a three-wave study, each wave being approximately two weeks apart. The study gathered multi-wave data from 225 supervisors to assess the conceptual model.

Findings

The results showed that supervisor EPM use was positively related to sense of power, which in turn positively related to supervisor undermining. Furthermore, supervisors' individual identity orientation moderates the relationship between supervisor EPM use and sense of power, as well as the indirect relationship between supervisor EPM use and supervisor undermining through sense of power.

Practical implications

This study advocates for responsible EPM use to mitigate supervisor undermining (e.g. making subordinates feel incompetent) and minimize negative leadership behaviors.

Originality/value

The presented results signify a substantial progression in comprehending the interplay between supervisor EPM use and individual identity orientation, and their combined impact on the sense of power and subsequent supervisor undermining.

Citation

Zhang, Q., Zhou, K., Shu, P., Liu, W., Ouyang, X. and Sun, A. (2024), "Everything is in hand: when and why electronic performance monitoring leads to supervisor undermining", Journal of Managerial Psychology, Vol. 39 No. 8, pp. 949-963. https://doi.org/10.1108/JMP-11-2023-0686