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Improving change management: how communication nature influences resistance to change

Paula Matos Marques Simoes (Fundacao Dom Cabral, Belo Horizonte, Brazil & Grenoble Ecole de Management, France)
Mark Esposito (Grenoble Ecole de Management, France & University of Cambridge, CPSL, Cambridge, UK)

Journal of Management Development

ISSN: 0262-1711

Article publication date: 8 April 2014




Little has been studied yet in terms of how communication nature influences change process. The purpose of this paper is to explore a case study that takes part in a broader research project, aimed to contribute in this direction.


Mix methodology has been applied to the findings, to characterize resistance to change and communication nature within one organization under a radical change process.


One main theoretical contribution is an instrumental grid to characterize dialogic communication nature.


Findings of the case study originally indicate that resistance to change reduces under dialogic communication and by revealing how communication dimensions perform in time, practitioners may enhance guidelines to effective change communication management.



Matos Marques Simoes, P. and Esposito, M. (2014), "Improving change management: how communication nature influences resistance to change", Journal of Management Development, Vol. 33 No. 4, pp. 324-341.



Emerald Group Publishing Limited

Copyright © 2014, Emerald Group Publishing Limited

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