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Development and validation of knowledge management performance measurement constructs for small and medium enterprises

Cheng Sheng Lee (Department of Manufacturing and Industrial Engineering, Faculty of Mechanical Engineering, Universiti Teknologi Malaysia, Skudai, Malaysia)
Kuan Yew Wong (Department of Manufacturing and Industrial Engineering, Faculty of Mechanical Engineering, Universiti Teknologi Malaysia, Skudai, Malaysia)

Journal of Knowledge Management

ISSN: 1367-3270

Article publication date: 13 July 2015

2931

Abstract

Purpose

This paper aims to address the lack of previous studies and to propose a reliable and valid knowledge management performance measurement (KMPM) model for small and medium enterprises (SMEs).

Design/methodology/approach

A survey instrument containing 13 constructs and 49 items was initially developed and posted to small and medium-sized consultancy firms in Malaysia. Reliability and validity analysis was performed to ensure the quality of the instrument.

Findings

The developed survey instrument was shown to be reliable, valid and suitable to be applied in SMEs to evaluate their knowledge management (KM) performance.

Research limitations/implications

The present study is limited to SMEs in the service sector. The results are not suitable to be generalized to the manufacturing sector or larger organizations without further research.

Practical implications

This study would provide SMEs with a better understanding on KMPM and also a guideline to refer to when measuring their KM performance. Academics can use this study as a basic model to explore KMPM in SMEs and develop new measurement models.

Originality/value

This study is believed to be the first that has scientifically developed and empirically tested the constructs that represent a comprehensive KMPM model tailored for SMEs.

Keywords

Citation

Lee, C.S. and Wong, K.Y. (2015), "Development and validation of knowledge management performance measurement constructs for small and medium enterprises", Journal of Knowledge Management, Vol. 19 No. 4, pp. 711-734. https://doi.org/10.1108/JKM-10-2014-0398

Publisher

:

Emerald Group Publishing Limited

Copyright © 2015, Emerald Group Publishing Limited

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