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Rethinking companies’ culture through knowledge management lens during Industry 5.0 transition

Valentina Cillo (Business Administration, Roma Tre University, Roma, Italy)
Gian Luca Gregori (Department of Management, Università Politecnica delle Marche, Ancona, Italy)
Lucia Michela Daniele (Department of Economics, University of Campania Luigi Vanvitelli, Capua, Italy)
Francesco Caputo (Department of Economics, Management and Institutionster Systems and Communications, Faculty of Informatics, University of Naples Federico II, Naples, Italy)
Nathalie Bitbol-Saba (Global Monetary & Financial Dynamics, Paris School of Business, Paris, France)

Journal of Knowledge Management

ISSN: 1367-3270

Article publication date: 14 December 2021

Issue publication date: 2 November 2022




Through the human resources (HR) and knowledge management (KM) perspective as human-centric processes, the aim of this study is to explore how companies’ engagement in diversity (DIV), inclusion (INC) and people empowerment (PEMP) policies influences companies’ organizational performance, to support organizations in the shift to the Industry 5.0 framework.


Combining the HR management and the KM-driven organizational culture, a conceptual model is proposed for explaining companies’ higher organizational performance. Proposed hypotheses are tested with reference to a set of listed international companies traced by Refinitiv on a five-year time horizon (2016–2020) through 24,196 firm-year observations.


This research shows that companies engaged in DIV policies, INC practices and PEMP through education have higher profitability and are more valued by capital markets’ investors.


This paper draws attention to the need to overcome the reductionist view of HR and rethink KM architecture to cope with the growing challenge of HR integration according to the Industry 5.0 paradigm.



Cillo, V., Gregori, G.L., Daniele, L.M., Caputo, F. and Bitbol-Saba, N. (2022), "Rethinking companies’ culture through knowledge management lens during Industry 5.0 transition", Journal of Knowledge Management, Vol. 26 No. 10, pp. 2485-2498.



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