When knowledge management matters: interplay between green human resources and eco-efficiency in the financial service industry
Journal of Knowledge Management
ISSN: 1367-3270
Article publication date: 22 November 2018
Issue publication date: 28 November 2019
Abstract
Purpose
Drawing on the ability–motivation–opportunity theory applied to the greening of service industries, this paper aims to analyze the extent to which green human resource management plays a role in the adoption of eco-efficiency principles in the financial sector. Environmental knowledge management represents one of the key green human resource management components.
Design/methodology/approach
This study conducted a survey with 178 employees working within one of the largest financial banks in Brazil, which has been investing in eco-efficiency for more than ten years.
Findings
On the basis of structural equation modelling, this study has provided the following findings: Among all factors taken into consideration in this study, only environmental training positively influences eco-efficiency; training may be suffering owing to barriers associated with empowerment and teamwork; the eco-efficiency program of the studied company would get benefits if it provided more autonomy to employees; and finally, the eco-efficiency program of the studied bank could be more effective if connected with green teams.
Originality/value
To date, this is the first work that relates – with empirical evidence from Brazil – GHRM and eco-efficiency in the financial service industry.
Keywords
Citation
Moraes, S.d.S., Chiappetta Jabbour, C.J., Battistelle, R.A.G., Rodrigues, J.M., Renwick, D.S.W., Foropon, C. and Roubaud, D. (2019), "When knowledge management matters: interplay between green human resources and eco-efficiency in the financial service industry", Journal of Knowledge Management, Vol. 23 No. 9, pp. 1691-1707. https://doi.org/10.1108/JKM-07-2018-0414
Publisher
:Emerald Publishing Limited
Copyright © 2018, Emerald Publishing Limited