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Boosting advice and knowledge sharing among healthcare professionals

Andrea Fronzetti Colladon (Department of Engineering, University of Perugia, Perugia, Italy)
Francesca Grippa (College of Professional Studies, Northeastern University, Boston, Massachusetts, USA)
Chiara Broccatelli (Institute for Social Science Research, The University of Queensland, Saint Lucia, Australia)
Cynthia Mauren (Department of Pediatrics, Icahn School of Medicine at Mount Sinai, New York, New York, USA)
Scarlett Mckinsey (Department of Pediatrics, Icahn School of Medicine at Mount Sinai, New York, New York, USA)
Jacob Kattan (Department of Pediatrics, Icahn School of Medicine at Mount Sinai, New York, New York, USA)
Evelyne St. John Sutton (Department of Pediatrics, Icahn School of Medicine at Mount Sinai, New York, New York, USA)
Lisa Satlin (Department of Pediatrics, Icahn School of Medicine at Mount Sinai, New York, New York, USA)
John Bucuvalas (Department of Pediatrics, Icahn School of Medicine at Mount Sinai, New York, New York, USA)

Journal of Knowledge Management

ISSN: 1367-3270

Article publication date: 29 December 2022

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Abstract

Purpose

This study aims to investigate the dynamics of knowledge sharing in health care, exploring some of the factors that are more likely to influence the evolution of idea sharing and advice seeking in health care.

Design/methodology/approach

The authors engaged 50 pediatricians representing many subspecialties at a mid-size US children’s hospital using a social network survey to map and measure advice seeking and idea sharing networks. Through the application of Stochastic Actor-Oriented Models, the authors compared the structure of the two networks prior to a leadership program and eight weeks post conclusion.

Findings

The models indicate that health-care professionals carefully and intentionally choose with whom they share ideas and from whom to seek advice. The process is fluid, non-hierarchical and open to changing partners. Significant transitivity effects indicate that the processes of knowledge sharing can be supported by mediation and brokerage.

Originality/value

Hospital administrators can use this method to assess knowledge-sharing dynamics, design and evaluate professional development initiatives and promote new organizational structures that break down communication silos. This work contributes to the literature on knowledge sharing in health care by adopting a social network approach, going beyond the dyadic level and assessing the indirect influence of peers’ relationships on individual networks.

Keywords

Acknowledgements

The authors would like to thank Arin Hiller who helped administer the Leadership Program and conduct the post-program assessment.

Citation

Fronzetti Colladon, A., Grippa, F., Broccatelli, C., Mauren, C., Mckinsey, S., Kattan, J., Sutton, E.S.J., Satlin, L. and Bucuvalas, J. (2022), "Boosting advice and knowledge sharing among healthcare professionals", Journal of Knowledge Management, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/JKM-06-2022-0499

Publisher

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Emerald Publishing Limited

Copyright © 2022, Emerald Publishing Limited

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