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Intrinsic and extrinsic attributes that drive Muslim consumer purchase behavior: A study in the context of Western imported food

Syed Faheem Hasan Bukhari (Faculty of Business Administration, IQRA University, Karachi, Pakistan; School of Management and Enterprise, University of Southern Queensland, Toowoomba, Australia and American University of the Middle East, Kuwait City, Kuwait)
Frances M. Woodside (Faculty of Business Administration, IQRA University, Karachi, Pakistan; School of Management and Enterprise, University of Southern Queensland, Toowoomba, Australia and American University of the Middle East, Kuwait City, Kuwait)
Rumman Hassan (Faculty of Business Administration, IQRA University, Karachi, Pakistan; School of Management and Enterprise, University of Southern Queensland, Toowoomba, Australia and American University of the Middle East, Kuwait City, Kuwait)
Omar Massoud Salim Hassan Ali (Faculty of Business Administration, IQRA University, Karachi, Pakistan; School of Management and Enterprise, University of Southern Queensland, Toowoomba, Australia and American University of the Middle East, Kuwait City, Kuwait)
Saima Hussain (Department of Management Science, Shaheed Zulfikar Ali Bhutto Institute of Science and Technology, Karachi, Pakistan)
Rabail Waqas (Department of Management Science, Shaheed Zulfikar Ali Bhutto Institute of Science and Technology, Karachi, Pakistan)

Journal of Islamic Marketing

ISSN: 1759-0833

Article publication date: 24 February 2020

Issue publication date: 9 January 2021

1013

Abstract

Purpose

The purpose of this paper is to investigate the key attributes that drive Muslim consumer purchase behavior in the context of imported Western food in Pakistan.

Design/methodology/approach

In-depth, semi-structured interviews were used as a data collection tool. In this research, the in-depth interview data were analysed by using the manual content analysis (MCA) technique. Moreover, Leximancer software was used to reanalyse the data to enhance the trustworthiness of the MCA results. A total sample of 43 Muslim consumers from three metropolitan cities in Pakistan participated in the research. The sample comprises professionals, housewives and both college and university students.

Findings

Muslim consumers in Pakistan look at both the intrinsic and extrinsic attributes when purchasing imported Western food. The ruling factors explored were product taste, ingredients, freshness, hygiene, brand name and overall product quality. However, product packaging and labeling also play a significant role. Participants were of the view that imported Western food provides a better, unique consumption experience and an opportunity to choose from a wide variety of food options. Interestingly, interview findings reveal that Western food product attributes surpass the Islamic concept of moderate spending, thus convincing Muslim consumers to engage in the consumption of imported Western food.

Social implications

The presence of imported Western food may improve quality of life by having more opportunities and healthier options for the nation. If the Western food products are stamped Halal or made with Halal ingredients the product has a fair chance of adoption and penetration in the society. Further, it may result in overall health improvements within the society, which is already a major concern in the Pakistani consumer market. Also, food products coming from the Western world induces mindfulness; people are more aware about innovative and useful ingredients that can satisfy their taste buds.

Originality/value

This paper found that Pakistani Muslim consumers are not really concerned about the Islamic concept of moderate spending, and thus, established that Pakistani Muslim consumers are more concerned about product value rather than their Islamic teaching of moderate spending. From a population, with 97 per cent Muslim majority, product packaging and labeling were found to be a dominant and deciding factor, which, in itself, is an interesting finding. Further, established Western brand names help Muslim consumers to recognize products and plays a vital role in their purchase decisions. However, within product labeling, the element of halal ingredients was found to be a deciding factor, but not a leading factor, in purchase decisions.

Keywords

Citation

Bukhari, S.F.H., Woodside, F.M., Hassan, R., Ali, O.M.S.H., Hussain, S. and Waqas, R. (2021), "Intrinsic and extrinsic attributes that drive Muslim consumer purchase behavior: A study in the context of Western imported food", Journal of Islamic Marketing, Vol. 12 No. 1, pp. 70-94. https://doi.org/10.1108/JIMA-01-2018-0004

Publisher

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Emerald Publishing Limited

Copyright © 2020, Emerald Publishing Limited

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