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Mapping requirements for the wearable smart glasses augmented reality museum application

M. Claudia tom Dieck (Department of Food and Tourism Management, Manchester Metropolitan University, Manchester, UK)
Timothy Jung (Department of Food and Tourism Management, Manchester Metropolitan University, Manchester, UK)
Dai-In Han (Department of Food and Tourism Management, Manchester Metropolitan University, Manchester, UK)

Journal of Hospitality and Tourism Technology

ISSN: 1757-9880

Article publication date: 1 August 2016

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Abstract

Purpose

Recent advancements in wearable computing offer opportunities for art galleries to provide a unique experience. However, to ensure successful implementation of this new technology in the visitor industry, it is essential to understand user requirements from a visitor’s point of view. Therefore, the aim of this paper is to investigate visitors’ requirements for the development of a wearable smart glasses augmented reality (AR) application in the museum and art gallery context.

Design/methodology/approach

Interviews with 28 art gallery visitors were conducted and an affinity diagram technique was used to analyze the interviews.

Findings

The findings reveal that wearable AR is in its infancy and that technical and design issues have to be overcome for a full adoption. It reveals that content requirement, functional requirement, comfort, experience and resistance are important when developing and implementing the wearable AR application in the museum and art gallery contexts.

Originality/value

Mapping user requirements in the wearable smart glasses AR context using an affinity diagram is a new approach and therefore contributes to the creation of knowledge in the tourism domain. Practically, the area of wearable technologies and AR within the tourism and visitor industry context is still relatively unexplored, and the present paper provides a first foundation for the implementation of wearable smart glasses AR applications in the museum and art gallery context.

Keywords

Acknowledgements

This work was supported by Knowledge Exchange Innovation Fund (M-80024.8.6) by Manchester Metropolitan University.

Citation

tom Dieck, M.C., Jung, T. and Han, D.-I. (2016), "Mapping requirements for the wearable smart glasses augmented reality museum application", Journal of Hospitality and Tourism Technology, Vol. 7 No. 3, pp. 230-253. https://doi.org/10.1108/JHTT-09-2015-0036

Publisher

:

Emerald Group Publishing Limited

Copyright © 2016, Emerald Group Publishing Limited

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