Implementing organisational change in a digitalising facilities management organisation through stewardship interventions
Journal of Facilities Management
ISSN: 1472-5967
Article publication date: 25 May 2022
Issue publication date: 8 January 2024
Abstract
Purpose
While digitalisation requires facilities management (FM) organisations to change at an increasing rate, little is known about the mechanisms that create ownership and enable individuals to implement changes in everyday FM practice. In this study, these mechanisms are explored from a stewardship perspective. The purpose of this paper is to provide insights into the dynamics of organisational change in FM by analysing how stewardship behaviour leads to change.
Design/methodology/approach
A process model for implementing organisational change is constructed, based on existing theoretical insights from stewardship and intrapreneurship literature. The model is evaluated in a case study through analysis of critical events. Interviewing was the key data collection method.
Findings
The process model gives an event-driven explanation of change through psychological ownership. Analysis of multiple critical events suggests that the model explains intra-organisational as well as inter-organisational change. The case data further suggests that, compared with intra-organisational change, tailored relational and motivational support is more important for inter-organisational change because of the higher risks involved. Job crafting emerged as an unanticipated finding that offers interesting prospects for future FM research.
Practical implications
The process model offers guidance for leaders in FM organisations on providing tailored support to internal and external employees during periods of organisational change.
Originality/value
Stewardship and intrapreneurship are combined to provide insights on organisational change in FM. The study demonstrates how intrapreneurial behaviour and stewardship behaviour can be linked to create innovation within and between organisations.
Keywords
Acknowledgements
This research was financially supported by the Netherlands Organization for Scientific Research (NWO) under project number 023.007.046 and by the Amsterdam University of Applied Sciences. This research has been approved by RMIT’s Human Research Ethics Committee, reference number 20747. An earlier version of this paper was presented at the ARCOM online 2021 conference.
Citation
Johannes, K., Voordijk, H., Wakkee, I. and Aranda-Mena, G. (2024), "Implementing organisational change in a digitalising facilities management organisation through stewardship interventions", Journal of Facilities Management, Vol. 22 No. 1, pp. 144-159. https://doi.org/10.1108/JFM-11-2021-0139
Publisher
:Emerald Publishing Limited
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