The indirect effect of high-performance work practices on employees’ performance through trust in management

Abstract

Purpose

The construction industry activities play a key role in achieving socio-economic development and sustaining economic growth in many countries. Increased awareness about the role of human resource management in employee performance has led construction firms to evaluate and focus on high-performance work practices (HPWPs) components, which intend to cultivate employee and organizational performance. This study aims to explain HPWPs affect employee performances through the mediating influence of trust in management in Aqaba, Jordan.

Design/methodology/approach

A questionnaire survey was administered to collect data among the contractors Grade1 across Aqaba, Jordan. This research was designed as a quantitative study and data were collected at one point of time. In total, 311 questionnaires were returned and only 279 completed questionnaires to test the relationship between HPWPs and employee performances according to the ability, motivation and opportunity conceptualized framework. The partial least squares technique was adopted to test the proposed relationships.

Findings

The results present that extensive training, rewards based on performance and job security have a significant relationship with trust in management. Trust in management exerts partial mediation effects between HPWPs (extensive training, rewards based on performance and job security) and employee performance (creativity and innovation).

Originality/value

The findings of the study provide useful and original information to improve the overall performance of construction firms.

Citation

Jalali, A., Jaafar, M., Abdelsalam Al Rfoa, S.K. and Abhari, S. (2023), "The indirect effect of high-performance work practices on employees’ performance through trust in management", Journal of Facilities Management, Vol. 21 No. 2, pp. 242-259. https://doi.org/10.1108/JFM-07-2021-0073