The purpose of this paper is to examine the importance consumers place on various types of socially responsible marketing practices, and whether the level of importance varies by gender, race, and consumers' income.
A survey was designed that asked subjects their attitudes toward the various social marketing practices that were uncovered through an analysis of recent literature from ABI-Inform, Fordham University's Center for Positive Marketing and focus groups. The survey was administered to 232 subjects and included information regarding race, gender, and income. Survey results were analyzed using latent class analysis (LCA). The results of the LCA were used to develop a correspondence analysis map.
The results confirm the importance of key demographic factors (income, gender, and race) in understanding consumers' perceptions of socially responsible marketing.
One limitation is that the sample was collected in Baltimore, Maryland and not entirely representative of the population of the USA. Another limitation is that consumers’ perceptions of socially responsible marketing are only captured at one point in time rather than showing the evolution of a belief.
Marketers need to target their messages carefully if they are promoting socially responsible marketing as a differentiating factor. Understanding how each demographic group responds to these socially responsible marketing messages can assist managers in their promotional efforts.
Limited research has been completed that segments the market with regards to socially responsible marketing options. The research explores these segments by surveying active consumers.
Patino, A., D. Kaltcheva, V., Pitta, D., Sriram, V. and D. Winsor, R. (2014), "How important are different socially responsible marketing practices? An exploratory study of gender, race, and income differences", Journal of Consumer Marketing, Vol. 31 No. 1, pp. 2-12. https://doi.org/10.1108/JCM-10-2013-0733
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