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The adaptation of anthropomorphism and archetypes for marketing artificial intelligence

Gulnara Z. Karimova (Department of Communications, American University in the Emirates, Dubai, United Arab Emirates)
Valerie Priscilla Goby (Zayed University, Dubai, United Arab Emirates)

Journal of Consumer Marketing

ISSN: 0736-3761

Article publication date: 8 December 2020

Issue publication date: 1 March 2021

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Abstract

Purpose

This paper aims to present an exploration of possible associations between the Jungian archetypes frequently used in marketing and three well-known products based on artificial intelligence (AI), namely, Sophia, Alexa and Articoolo.

Design/methodology/approach

The study conducted emotionalist interviews to gather thick data from 11 participants on how they conceptualize these AI-based products. In the absence of any existing relevant hypotheses, this paper attempts to build theory using a case study approach and qualitative analysis of interview narratives.

Findings

Despite the human attributes ascribed to these products, participants were principally concerned with their purpose, efficiency and the degree of trust which they felt could be accorded to the product. Anthropomorphism emerged as significant with participants making some associations with common archetypes traditionally exploited in marketing and this suggests a possible means of enhancing consumer trust in AI products.

Originality/value

Little research has been conducted on the marketing of AI and this study presents a timely identification of some potentially significant issues. As AI is intended to mimic some aspects of human intelligence, the role of the archetype in creating a personality to enhance trust may prove crucial in securing consumer confidence.

Keywords

Citation

Karimova, G.Z. and Goby, V.P. (2021), "The adaptation of anthropomorphism and archetypes for marketing artificial intelligence", Journal of Consumer Marketing, Vol. 38 No. 2, pp. 229-238. https://doi.org/10.1108/JCM-04-2020-3785

Publisher

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Emerald Publishing Limited

Copyright © 2020, Emerald Publishing Limited

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