To read the full version of this content please select one of the options below:

Workplace ostracism and deviant behaviour among nurses: a parallel mediation model

Imran Shafique (Department of Management Sciences, COMSATS University Islamabad, Lahore Campus, Lahore, Pakistan)
Ahmad Qammar (Department of Management Sciences, COMSATS University Islamabad, Lahore Campus, Lahore, Pakistan)
Masood Nawaz Kalyar (Lyallpur Business School, Government College University Faisalabad, Faisalabad, Pakistan)
Bashir Ahmad (Lyallpur Business School, Government College University Faisalabad, Faisalabad, Pakistan)
Anila Mushtaq (School of Economics, Nankai University, Tianjin, China)

Journal of Asia Business Studies

ISSN: 1558-7894

Article publication date: 26 June 2020

Issue publication date: 26 June 2020

704

Abstract

Purpose

The aim of this study is to examine the influence of workplace ostracism on deviant behaviour and testified the mediating roles of organisational identification, burnout and organisation-based self-esteem (OBSE) by using a parallel mediation model. Then, the moderating role of ingratiation in the interrelation between ostracism, the mediators and deviant behaviour is examined.

Design/methodology/approach

A survey questionnaire was used to collect data from nurses working in public sector hospitals in Pakistan. Nursing context is appropriate for the study because this occupation involves a greater extent of social interaction among peer nurses, doctors and administration in the provision of health services. A total of 417 nurses provided complete responses, and the study hypotheses were tested using the partial least squares structural equation modeling (PLS-SEM).

Findings

The study findings show that ostracism is positively related to deviant behaviour of nurses, indicating that workplace ostracism is an important predictor of deviant behaviour. Ostracised nurses experienced higher job burnouts and low OBSE as well as organisational identification. Results also show that ostracism promotes deviant behaviour by reducing OBSE and organisational identification. Moreover, results provide evidence that high ingratiation overcomes the detrimental effects of ostracism on both deviant behaviour and mediators.

Originality/value

The present study integrates the literature on ostracism and its attitudinal and behavioural outcomes and submits that ostracism negatively affects the attitudes of victims which in turn results in negative behavioural outcomes (i.e. deviant behaviour). This study also suggests ingratiation as a tactic to control the negative effects of ostracism.

Keywords

Citation

Shafique, I., Qammar, A., Kalyar, M.N., Ahmad, B. and Mushtaq, A. (2020), "Workplace ostracism and deviant behaviour among nurses: a parallel mediation model", Journal of Asia Business Studies, Vol. 15 No. 1, pp. 50-71. https://doi.org/10.1108/JABS-03-2020-0096

Publisher

:

Emerald Publishing Limited

Copyright © 2020, Emerald Publishing Limited

Related articles